My login details don't work - what should I do?

Modified on Thu, 19 Jan 2023 at 02:15 PM

First check that you are logging into the right platform. 


If you are trying to register your child for the Common Pre-Tests, select their invigilation centre, or update their SEND status, you will need to log in through the Common Pre-Tests Guardian Portal


If you are trying to access an existing account for the ISEB online shop, you should see this login page on your screen:



If you need to request a new password, click the “Forgot login details?” link. We will issue a link to your email to help you set a new password.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article